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Chuck Drury and Drury Inns Honored by Better Business Bureau

Better Business Bureau Serving Eastern Missouri & Southern Illinois


For More Information
Contact: Michelle L. Corey
(314) 345-4636 (unlisted)

Better Business Bureau Honors Area Firms
Providing "World Class Customer Satisfaction"

ST. LOUIS, October 27, 2004 --- Chuck Drury and Drury Hotels, Inc. were honored at a luncheon today at the Chase Park Plaza with the Better Business Bureau's award for worldwide commitment to customer satisfaction.

Drury is president and chief executive officer of the St. Louis-based hotel chain. In 1973, the Drury family opened its first hotel in Sikeston, Mo. Since then the chain has expanded to 100 hotels in 17 states.

More than 600 businessmen and women were on hand as A.G. Edwards Chairman and Chief Executive Officer Robert L. Bagby, the 2002 award recipient, presented Drury the bureau's biennial award.

Nine other St. Louis area businesses received World-Class Customer Satisfaction Awards from BBB President, Michelle L. Corey and Chairman of the Board Michael Ferman. One business received the community service award and one business received the public relations award. They were:

"World-Class Customer Satisfaction Award" Winners:

Tim Branneky, President, Branneky Hardware
Ted Drewes, President, Ted Drewes Frozen Custard
Frank Leta, President, Frank Leta Acura / Honda
Dennis M. Hayden, President, Hayden Homes, Inc.
Robert Hoffmann, Vice President / Tom Hoffmann, President, Hoffmann Brothers Heating & Air Conditioning
Scott Jacob, President, Jacob Sunroom & Exteriors
Randall Schilling, President, Quilogy
William J. Green, President, SCI Engineering, Inc.
Jack Burleson, President, St. Johns Bank & Trust Company

"World-Class Public Relations Award" Winner:

Rick Kruckemeyer, General Manager, SBC Yellow Pages

"World-Class Community Service Award" Winner:

Joe Martineau, Attorney, Lewis, Rice & Fingersh, L.C.

Bagby served as honorary chairman of the awards event and KSDK Channel 5 anchor, Mike Bush served as the emcee.

The proceeds from the luncheon goes toward the Better Business Bureau's ongoing work in encouraging positive business practices and providing customer satisfaction research and training services.

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